USC
University of Southern California
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Web Browsers FAQ

What is Java Plug-in Software?

How does AIS secure the information going to / from my Web Browser from / to an AIS Web Server?

How do I determine which Web Browser version I am using?

How do I know if I need to upgrade my Web Browser?

How often should I update my Web Browser?

How do I test whether Java is working on my computer?

If I receive a Web Browser update prompt, should I run the automatic update?

Upon clicking the login bar, the following message appears: "Error: …possible password expiration"

What do the following messages mean? "Page is not available", "Page cannot be found", "Page cannot display"

What is a Web Browser and where can I get one?

What does "configuring a Web browser" mean and how do I actually configure my Web Browser?

What is an "operating system" and how do I find out its version?

When I click on a link in WEBBA, I get a warning pop-up window. The warning message is: "The page contains both secure and nonsecure items. Do you want to display the nonsecure items?" The choices I have to click on are "Yes, No, or More Info." Why is this happening and how do I get it to stop?

Where can I find / locate the latest AIS recommended Web Browser versions?

Which Web Browser version should I use?

Who do I call if I need help with configuring my Web Browser?

Why do I need a Web Browser?

Why can’t I use a Web Browser version older than that recommended by AIS?

Possible Password Expired
  • A wrong login code and/or wrong password was entered. Check that the caps lock key is not on. Check that the number lock is on if using the number keypad. Make sure to completely clear the box before trying again, or close the web browser and start over.
  • Your password has expired. Please contact the appropriate System Administrator for further instructions.
  • You made too many attempts and as a result are temporarily locked out. Please contact the appropriate System Administrator for further instructions.