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Web Browsers FAQ

What is Java Plug-in Software?

How does AIS secure the information going to / from my Web Browser from / to an AIS Web Server?

How do I determine which Web Browser version I am using?

How do I know if I need to upgrade my Web Browser?

How often should I update my Web Browser?

How do I test whether Java is working on my computer?

If I receive a Web Browser update prompt, should I run the automatic update?

Upon clicking the login bar, the following message appears: "Error: …possible password expiration"

What do the following messages mean? "Page is not available", "Page cannot be found", "Page cannot display"

What is a Web Browser and where can I get one?

What does "configuring a Web browser" mean and how do I actually configure my Web Browser?

What is an "operating system" and how do I find out its version?

When I click on a link in WEBBA, I get a warning pop-up window. The warning message is: "The page contains both secure and nonsecure items. Do you want to display the nonsecure items?" The choices I have to click on are "Yes, No, or More Info." Why is this happening and how do I get it to stop?

Where can I find / locate the latest AIS recommended Web Browser versions?

Which Web Browser version should I use?

Who do I call if I need help with configuring my Web Browser?

Why do I need a Web Browser?

Why can’t I use a Web Browser version older than that recommended by AIS?

Web Browser Information

Please follow the instructions below to detect which Web Browser version you are using for the Apple / Mac:

    For Safari, in the top left corner go to Safari > ?About Safari? and the appropriate version will be displayed.

Please follow the instructions below to detect which Web Browser version you are using for Windows:

    For Microsoft Internet Explorer, at the far right of the menu toolbar select Help >?About Internet Explorer? and the appropriate version will be displayed.